Returns & Exchanges

At UGREEN NAS US, we offer a 30-day money-back guarantee on all network-attached storage devices and accessories to ensure you are completely satisfied with your purchase. If you encounter any technical issues or hardware defects, our team is committed to providing a seamless return or exchange process.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team via the UGREEN NAS portal or email with your order number and a brief explanation for the return.

• 2.
  Receive Authorization

  Once approved, you will receive a Return Merchandise Authorization (RMA) number and a prepaid shipping label if the return is due to a manufacturer defect.

• 3.
  Pack and Ship

  Securely pack the device in its original packaging including all cables, manuals, and accessories to ensure the item is not damaged during transit.

• 4.
  Inspection and Refund

  After our technicians inspect the hardware to confirm its condition, we will process your refund or ship your replacement unit within 5-7 business days.